Department of Veterans Affairs programs I've served on as tech lead,
solutioning lead, or architect.
VA VSIGNALS / VOICE / EMACS
2017 - 2022 Enterprise Measurement and Customer Experience, Veterans Experience Signals
Tech lead and solutioning lead for the VA's flagship Customer Experience Management program, known variously as VSIGNALS, VOICE, and today VA EMACS. A Medallia SaaS platform collecting near-real-time feedback from Veterans, dependents, caregivers, survivors, VA employees, and partner organizations, used to measure trust in VA, surface actionable intelligence for service design, and respond quickly to concerns. Led the first deployment of Medallia at the VA, and the first Medallia deployment at any U.S. federal agency. Shepherded the Medallia SaaS platform and the VA through full Cloud ATO in 6 months while the program was still in active development. Built on AWS GovCloud with Trusted Internet Connections, SSO, and full enterprise integration. System of record: 43VA008.
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Agency
- Department of Veterans Affairs
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Role
- Tech Lead · Solutioning Lead · Principal InfoSec & Architecture · Halfaker · SAIC
- First federal Medallia deployment (ever)
- Full Cloud ATO in 6 months
- 3-year ATO sustained through multiple SCA audits
VA Perceptive Reach
2015 - 2017 Outreach platform for at-risk Veterans
Built a Python ICD-code scraping pipeline that drove a step-change in the risk table powering outreach to at-risk Veterans, future-proofing the system ahead of the nationwide ICD-10 code migration. Self-taught Angular 2, JavaScript, and Python on-program to ship dashboard modules inside the first sprint.
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Agency
- Department of Veterans Affairs
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Role
- Senior Analyst · Developer · QA · PwC
- 326% risk-table accuracy gain
- Future-proofed for ICD-10
VA VLER eHealth Exchange
2013 - 2015 National health information exchange
Supported nationwide health information exchange between VA and non-VA healthcare providers, enabling Veterans' health records to follow them across care settings. Drafted Requirements Traceability Matrices, Master Test Plans, and authored an 86-page VistA clinical data population guide used for the remainder of the contract.
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Agency
- Department of Veterans Affairs
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Role
- Analyst · Sr. Process / Data Specialist · PwC
- 25% testing-cycle reduction
- 86-page VistA guide authored
VA VLER Direct
2013 - 2015 Secure direct health information exchange
Supported the VLER Direct program, a secure email-based mechanism allowing VA clinicians and trusted non-VA providers to send encrypted health information directly to known recipients. Pulled patient context from the Master Person Index, Cerner Joint Health Information Exchange, and VA care provider systems.
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Agency
- Department of Veterans Affairs
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Role
- Analyst · Sr. Process / Data Specialist · PwC
- HIPAA-compliant direct send
- Encrypted provider-to-provider exchange